Frequently Asked Questions
Everything you need to know about sending a smile.
How long does shipping usually take?
Most orders are processed within 1-2 business days. Standard shipping within the United States typically takes 3-5 business days, while international shipping can take 7-21 days depending on your location.
Can I include a personalized note with my order?
Absolutely! Every SendAFriend package includes a free personalized note. You can write your custom message on the product page before adding the item to your cart.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 30 days of delivery for a full refund or exchange, provided it is in its original condition.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your plushies safe for all ages?
Yes, all our products undergo rigorous safety testing and are made from high-quality, hypoallergenic materials that are safe for children and adults alike.